As part of my analysis of funds I went to the major fund managers and downloaded their distribution information and unit prices for the last few years. CFS, Vanguard, Navra, Platinum all either had the information readily available on their website or emailed in within a few days. Excellent, just what you’d expect from a professional fund manager looking for investors. That was until I tried to source data from Australian Unity. There was nothing available on their website so I emailed and asked specifically for unit price history and distribution history for a specified period. This was on the 18th January. I tried ringing several times but the wait on their phone system was just ridiculous so I just gave up. Finally on the 9th February (3 weeks later) I got an email from one of their people with a PDS. When I explained again that what I requested was their history of unit prices I got what could only be described as a snotty reply saying quote “you did not specify what you needed in your email. Please be more specific next time”. To which I promptly sent back a copy of my original email with a “how more specific do you want!” reply. I was so incensed by this ineptness that I wrote a letter of complain that day. Two weeks later I got a letter saying they had received my complaint and were working on it. Today I got a phone call asking if they could email me the information I requested. That is almost 7 weeks later! Begs the question that if that is how they handle there investor relations before you invest, how bad are they going to be after you invest. Their property fund might be a good performer but I think I’ll give it a miss!