Everyone complains about poor the property management service they receive - poor communication, lack of transparency, ineffective procedures.... I understand a lot of owners are time poor and trying to keep up with all the legislative changes is sometimes too hard. And of course, access to information is fragmented between many government agencies. Then you add the rubbish agents spin with legal mumble jumble in management agreements and leases. (Most of the time, even they don't understand this). I've voiced my opinion on various matters in the past and I have received responses from investors that are varied - with their experience using property managers. At the end of the day, real agents/letting agents are all obligated to act in your best interest - what if they don't? What do you do about it? You find someone else. The amount of times I have seen owners stick with poor property managers on the one hand and whinge about the service they receive on the other...transferring management is easy with the right property managers - some owners are afraid of upsetting their current managers -why should you, it's your property! Verify your property managers - you can ask to see their qualifications, the code of conduct for which they are obliged to perform on your behalf. I don't blame you if your agent doesn't have a copy - most of them won't even know the content of the Code of Conduct. I'm putting together a series of information sheets about issues a lot of property investors have including easy to follow guides on choosing property managers etc. If users in here have any particular issue they would like to cover - I would be most happy to add/extend the contents to cover. On completion, it will be posted in here for all users. Please note, I am Qld based and where legislative issues are concerned, it will be Qld relevant.