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Question: TPD Claim - (TAL / TOWER ?)

Discussion in 'Superannuation, SMSF & Personal Insurance' started by CaseyC, 15th Dec, 2011.

  1. CaseyC

    CaseyC New Member

    Joined:
    15th Dec, 2011
    Posts:
    4
    Location:
    Victoria
    Question : TPD Claim - (TAL / TOWER ?)


    Hi there,

    My Husband is suffering severe PTSD (and other related disorders).

    He has already had the total of his Super Balance released from his BHP Super Fund, on grounds of Permanent Incapacity. The BHP Trustee granted the release within 4 Weeks of claiming. They were very helpful.

    My Husband also has another Super Fund with AUSTRALIAN SUPER. With this fund we are currently claiming on a TPD Policy which was attached to the fund.The insurer for the TPD is, (TAL formally TOWER AUSTRALIA).

    It's been just over 6 Months since we lodged our claim and our acting Lawyer has still not received a decision from TAL. The permanence of my husband's injury has been well established and documented, with regards to satisfying the definition criteria.

    I thought that TAL (TOWER) would have come to a decision by now. Apparently they are supposed to be a Large Australian Insurer with international backing. I think they also own InsuranceLine as well.

    I am just curious if anyone has had any experience with TAL (TOWER) in relation to TPD claims or if they could offer any advice. I have not directly contacted TAL / TOWER at this stage but my Lawyer has done so several times.


    Thanks,

    Casey
     
  2. Andrew Newman

    Andrew Newman Well-Known Member

    Joined:
    5th Nov, 2008
    Posts:
    175
    Location:
    Melbourne
    Hi Casey

    Unless you have a financial adviser who specialises in insurance advice and can deal with TAL directly on your behalf, then I would suggest that you contact TAL yourself.

    I have provided a link to the TAL website which has contact details and the process involved with making an insurance claim: Making a life insurance claim

    Kind Regards
     
  3. CaseyC

    CaseyC New Member

    Joined:
    15th Dec, 2011
    Posts:
    4
    Location:
    Victoria
    Re. (Tal / Tower ?)

    Thanks Andrew,

    I am hopeful of a decision from TAL / TOWER early in the new year. I will keep you posted with the outcome.

    Regards,
    CaseyC
     
  4. CaseyC

    CaseyC New Member

    Joined:
    15th Dec, 2011
    Posts:
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    Location:
    Victoria
    TPD CLAIM - update

    Hi There,

    For anyone who may be interested, Tal/Tower have made contact and the Claim is still under consideration.

    Hoping for some good news soon.


    Regards,
    Casey
     
  5. LEILALEE

    LEILALEE New Member

    Joined:
    16th Aug, 2012
    Posts:
    1
    Location:
    SOUTH AUSTRALIA
    Wondering how yyou got on?

    Hi
    Just wondering How things went and if your claim was processed?
     
  6. PeterS

    PeterS New Member

    Joined:
    3rd Nov, 2012
    Posts:
    1
    Location:
    Melbourne vic
    Hi. I have had nothing but trouble with TAL and their incompetent claims people. This is one company to steer away from Payments are always late. I hope your claim gets on track.
     
  7. Andrew Newman

    Andrew Newman Well-Known Member

    Joined:
    5th Nov, 2008
    Posts:
    175
    Location:
    Melbourne
    Hi Peter

    If you have a problem with TAL's claims people, then ask to speak a supervisor and have the issue resolved.

    Kind Regards
     
  8. CaseyC

    CaseyC New Member

    Joined:
    15th Dec, 2011
    Posts:
    4
    Location:
    Victoria
    Tpd update

    Hi All,

    Just letting you know that we did get some good news.

    TAL / AustralianSuper were very helpful.

    Regards,
    Casey
     
  9. Andrew Newman

    Andrew Newman Well-Known Member

    Joined:
    5th Nov, 2008
    Posts:
    175
    Location:
    Melbourne
    Hi Casey

    That's great to hear.

    Kind Regards