Over my investing years, I've had the pleasure (and the pain!) of employing a number of property managers. I've come to the conclusion that it definitely takes a certain type of personality to do the job effectively, and that it's not for the disorganised or oversensitive My PM's have ranged from simply terrible to outstanding. Like any occupation, there are levels of service that are deemed to be barely acceptable and levels that deserve reward and recognition by both peers and clients. Unfortunately, however, we all too often tend to focus on the negative points and horror stories with PM's, so I thought it might be a novel idea to start a thread for Top PM's and the things they have done that qualify them to belong to such a category. I'd like to start by nominating my two best current PM's: Reagan from D and J Pearce RE Singleton (Hunter Valley) NSW Outstanding service and follow up communication Efficient with all tradesmen Punctual with all inspections Tough with tenants when she needs to be Highly organised paperwork Terrific at "vetting" tenants correctly Standards of cleanliness are so high Jarrod Lane from Jarrod Lane RE Coorparoo QLD Attention to landlords needs a priority Goes out of his way to assist (even changing the odd tap washer himself!) Punctuality Organised paperwork Outstanding and ongoing communication A great listener Follows up on his word So, come on investors, let's nominate all those PM's who deserve a plug or two for their outstanding service!
Tanya Woolford from Pearson Bros First National, Cleveland, Qld would have to be rated as outstanding also. As this is a long established family business (Tanya is the daughter of the owners) there is no chopping and changing of property managers. Tanya takes a totally hands on role and she: Is never too busy to take our phone calls or ring us back; Always seems to match tenants to the property; Is very firm but fair with tenants; Never lets the rent fall into arrears; Knows all the best tradesmen; Keeps the paperwork up to date; Carries out inspections promptly; Is happy to listen to feedback, and Takes pride in her work. We wish they were all like this.
Slavica at Castle Hill Elders RE. Polite, on time . Tough on tenants when she needs to be - but also approachable. Answers calls asap when I call her - and emails the same. And - a very big agreement with Jacque on Jarrod Lane in Brisbane. Absolutely terrific.
Dianne Currie, from Peter Currie Real Estate on the Gold Coast Qld. Does an excellent job. Always goes above and beyond. A really nice lady who is very good at her job. I cannot recommend her highly enough if you have any properties on the Gold Coast - I think they may even go into parts of Logan/Brisbane if required. Thinking about purchasing all IP's on the GC just so we can use her for all of our properties she gets 10 out of 10!
